Returns, Refunds & Cancellations

Order Cancellation Policy

At Tiny Auras, we begin preparing your handcrafted orders promptly upon placement.

Cancellation Window & Terms:
We only accept order cancellations if the item has NOT been shipped yet. Once an order is handed over to our shipping and courier partner, it cannot be cancelled.

How to Cancel:
To cancel an un-shipped order, please immediately call or message our dedicated support helpline at +91 90394 86471 with your Order ID and contact details. Once verified that the package has not left our dispatch facility, the order will be cancelled immediately and any prepaid payment will be refunded to your original payment method.

Return & Replacement Policy

Every piece crafted at Tiny Auras undergoes strict multi-stage quality control. Because our products are designed with delicate craftsmanship and infant hygiene in mind:

Defective / Damaged Products Only:
We only accept returns if the product delivered is defective, damaged in transit, or manufacturing-faulty. We do not accept returns for minor aesthetic variations inherent to handmade craft, slight screen color variations, or incorrect sizes selected during purchase.

Reporting Window:
If you receive a defective or damaged product, you must report it within 48 hours of delivery by contacting us at +91 90394 86471 or emailing info@tinyauras.co.in along with your Order ID and clear unboxing photos/videos showing the defect.

Inspection & Verification Process:
Once received at our warehouse, we thoroughly review and inspect the returned item. If our inspection confirms that the defect or damage occurred from our side or during authorized transit, your return will be approved immediately.

Refund Policy

Refund Mode & Timeline:
Upon review and approval of the returned damaged/defective product, we will refund the full amount to your original source account within 5 working days.

For prepaid online transactions (UPI, Debit Card, Credit Card, Net Banking via Razorpay), the refund is processed directly back to the original source account/card/UPI ID. Depending on your bank's processing cycle, the amount will reflect in your account within 5 working days.

If you prefer a product exchange instead of a refund, we will gladly dispatch a replacement unit free of charge immediately following inspection approval.

Personalized & Customized Products

Products that have been custom-made, personalized with custom embroidery, names, or bespoke monograms cannot be returned or cancelled once fabrication begins, unless there is an evident manufacturing defect or damage upon arrival.

Contact for Returns & Cancellations

Business Name: TINY AURAS
Helpline / WhatsApp: +91 90394 86471
Customer Support Email: info@tinyauras.co.in
Return Facility Address: 13, Rajgarh Kothi, Geeta Bhavan Road, Manorama Ganj, Indore, Madhya Pradesh - 452001