Privacy Policy

Privacy Policy & Data Protection

Welcome to Tiny Auras("we", "our", or "us"). We respect your privacy and are committed to protecting the personal data of customers who visit our website and use our e-commerce services.

This Privacy Policy describes how TINY AURAS collects, utilizes, stores, and protects your information in compliance with the Information Technology Act, 2000, and the applicable Indian consumer protection regulations.

1. Information We Collect
When you visit or make a purchase on Tiny Auras, we collect the necessary information required to fulfil your order and provide customer service:

• Personal Identification Details: Name, contact phone/mobile number, email address.
• Delivery & Billing Information: Complete delivery address, state, city, and PIN code.
• Transaction Details: Order items, order reference IDs, transaction amounts, and date/time of purchase.
• Device and Browsing Information: IP address, device type, browser information, and website navigation paths through analytics cookies to optimize performance.

2. How We Protect Payment Information
Tiny Auras does NOT store or process your sensitive banking or credit/debit card information on our servers. All online transactions on our platform are processed securely via trusted, RBI-regulated, PCI-DSS Level 1 compliant payment gateway partners (such as Razorpay). Your payment credentials and UPI handles are encrypted end-to-end and handled directly by authorized banking institutions and payment gateways.

3. Use of Your Personal Data
We use your personal data strictly for legitimate operational purposes:

• To process, pack, invoice, and deliver your purchased products.
• To send transactional updates, shipping tracking information, and delivery alerts via SMS, WhatsApp, and email.
• To communicate order confirmation and assist with customer inquiries or cancellation/return requests.
• To comply with statutory accounting, tax (GST/TDS), and legal reporting requirements.

4. Disclosure to Third Parties
We only disclose your necessary contact and delivery information to vetted third-party service providers essential for conducting our business:

• Logistics and Courier Partners: Only your name, shipping address, and phone number are shared to ensure safe delivery across India.
• Payment Processors (Razorpay): Transaction reference and amount to facilitate automated checkout and refunds.
• Statutory Authorities: If compelled by applicable law, regulatory bodies, or court orders.

We do not sell, rent, or trade your personal information to third-party advertisers or marketers.

5. Cookies and Web Analytics
We use standard session and functional cookies to remember items in your shopping cart, maintain authentication, and analyze site performance. You may choose to disable cookies through your browser settings, although certain features of the store may function sub-optimally.

6. Data Retention & Security
We apply industry-standard electronic, technical, and managerial safeguards to protect your personal information against unauthorized access, loss, or disclosure. Transaction and tax records are retained only as long as necessary under applicable Indian financial regulations.

7. Grievance Officer & Contact Details
In accordance with the Information Technology Act 2000 and the rules made thereunder, for questions, data correction requests, or grievances, please reach out to our Grievance Officer:

Entity: TINY AURAS
PAN: ABAFT4548F
Contact Person: Customer Grievance Officer
Office / Registered Address: 13, Rajgarh Kothi, Geeta Bhavan Road, Manorama Ganj, Indore, Madhya Pradesh - 452001
Phone / WhatsApp: +91 90394 86471
Email: info@tinyauras.co.in